ceria138 Platform Privacy Notice

Digital payment adoption across Southeast Asia has grown rapidly, with services like DANA, e-wallet, mobile banking, and local payment now central to how millions conduct transactions daily. This page describes what we collect when you use ceria138 and how we keep that data protected. We operate in supported jurisdictions where local law permits, and we handle your personal information according to data protection standards and anti-money-laundering rules that apply in those regions.

When you create a ceria138 account, deposit funds, or place a wager, we collect information necessary to verify your identity, process your payment, detect fraud, and comply with local regulations. Your data is stored on servers that may sit outside your jurisdiction, encrypted during transmission, and accessible only to ceria138 staff and authorised third-party processors who assist with payment clearing, KYC verification, and customer support.

This notice explains what information we collect, how we use it, who we share it with, and what rights you have. If you have questions about your data on ceria138, contact our support team via live chat or email. We aim to respond within two business days.

What We Collect on ceria138

We collect information you provide directly: your name, email address, phone number, date of birth, and government-issued ID details during account opening. We also collect your address, bank account details (for DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet withdrawals), and any supporting documents you submit for KYC verification. We photograph and store proof of address documents (utility bills, rental agreements, bank statements).

We automatically collect transactional data: deposit and withdrawal amounts, timestamps, payment method used, game selections, wager history, and win/loss amounts. We log your IP address, device type, browser version, and general location (country or region level) to detect unusual access patterns and prevent fraud. We do not track your browsing outside ceria138.

Identity data

Name, ID number, date of birth, government ID scans. Stored indefinitely for KYC and compliance audit trails.

Payment data

Bank account, wallet identifiers, transaction history. Shared with payment processors to settle deposits and withdrawals.

Account activity

Login times, games played, wagers placed, balance changes. Retained for two years to resolve disputes.

Device & network

IP address, browser, device fingerprint. Used to flag suspicious logins or access from unsupported jurisdictions.

How We Use Your Data on ceria138

We use your personal information to verify your identity, open and maintain your account, and process deposits and withdrawals. We verify your identity against government records and check you against sanctions lists and fraud databases as required by law. We use your transactional data to calculate payouts, settle disputes, and detect irregular betting patterns (e.g., testing limits during account setup in Jakarta or Surabaya, or high-volume wagers shortly before Idul Fitri or Liga 1 playoff season).

We use device and network data to prevent account takeovers, detect multi-accounting, and block access from jurisdictions where ceria138 does not operate. We use cookies and tracking pixels on our website to remember your login state and improve our interface. We do not sell or rent your data to third parties for marketing purposes. We do not profile you based on betting preferences to target advertising.

Third-Party Processors and Data Transfers

ceria138 contracts with third parties to operate our platform. Our payment processors (which handle mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and online payment, e-wallet, mobile banking, local payment transfers) receive your bank details and transaction logs to authorise deposits and settle withdrawals. Our KYC vendor scans and verifies your government ID and proof of address on our behalf; they do not store your documents longer than required by law (typically 30 to 90 days after verification completes).

Our customer support platform (chat and email) stores transcripts of your inquiries to help resolve issues faster if you contact us again. Our fraud-detection service analyzes login patterns and device fingerprints to flag suspicious access. None of these processors are authorised to use your data for their own purposes. We have data-processing agreements in place with each vendor.

Your Rights and Data Retention on ceria138

You have the right to request access to your data, request correction of inaccurate information, and request deletion of your account and associated data (subject to legal hold periods). To exercise these rights, contact our support team with your account details. We retain identity documents and transaction history for a minimum of five years to comply with anti-money-laundering regulations. We delete account data seven years after account closure unless a dispute is pending.

If you believe we have mishandled your data, you may file a complaint with the data-protection authority in your jurisdiction. We do not have a formal appeals process, but we undertake to investigate complaints in good faith and respond within thirty days.

Cookies, Tracking, and Updates

We use cookies to store your login session, remember your language preference, and track which games you viewed (to show relevant support articles). We use a single third-party analytics cookie to count page visitors; we do not receive personally identifying data from this. You can disable cookies in your browser settings, but doing so may prevent you from logging in to ceria138.

We may update this privacy notice at any time. Changes take effect immediately upon posting. Continued use of ceria138 after an update constitutes acceptance. If a change significantly restricts your rights, we will notify you via email to your registered address. This privacy notice is governed by the laws of the jurisdiction where ceria138 operates. If you have questions about your data, contact our support team.